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Change management

Technical team have implemented change through Normal change process to resolve incidents. Change been suggested by a vendor . After implementing incidents didn't resolve. Would this be considered as unsuccessful change ?

vishalrshin by Tera Contributor
  • 280 Views
  • 1 replies
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Resolved! P1 - Dialog/Warning When Setting a P1 Incident

Hi There,Is there a way to display dialog/warnings when an incident is set to a P1 before it is created?We have had cases that P1's are set without awareness of what that means and there is no way to remove the P1 status once it is set.How do other o...

Swebb by Tera Contributor
  • 363 Views
  • 1 replies
  • 1 helpfuls

HAM Activity Log to track ALL record changes

Currently the Activity Log tracks changes in several fields. When I go to add more fields to that list of tracked fields (ALL of them, per request), I get the error: "Not allowing update of property: glide.ui.alm_asset_activity.fields".I have the ele...

jameseverso by Tera Contributor
  • 554 Views
  • 2 replies
  • 0 helpfuls

Microsite Figma Templates

Hello community. I am so grateful for the Horizon / ECPro / Washington DC / Figma library. All the files are sooo helpful, clean and organized! 1. Where can i find the Microsite templates? If they exist... 2. If they do not exist and the SNOW DLS tea...