ESC portal Profile dropdown options edit
hi , I would like to know how we can add delegates option in this profile dropdown like in image before logout option .Please help me with this issue .Thanks, Sirisha
Forum Posts
Resolved! Inactive menu in Employee service center
Hi , Could you please anyone help me with this issue .In ESC there is a heading called "Risk and compliance " i need to edit that to inactive but i can't find any menu items with that name and same as OOTB .Can anyone help me how i can achieve this s...
Good evening, i need help with this assignment.
Automated assignment for incident Network Group manager wants to automate assigning tasks to members of the group. When a new incident is assigned to this group and it is not assigned to anyone, a configuration/script will assign it in a round robin ...
Resolved! Round Robin Business Rule script Question about addQuerry order for multiple custom fields
Hello All, I'm attempting to build a round robin business rule script that will need to look at a couple of a custom fields: u_roundrobin on the sys_user_group table as true/false. "u_out_of_office" (true/false) on the sys_user tableWhat I want to d...
Data Masking Options for Offshore Access in ServiceNow DEV Instance
Could you please advise if there is any way to mask data within tables in our ServiceNow DEV instance?We are currently running a project that requires granting offshore users access to the DEV instance to carry out development.Our primary concern is ...
Flexible filter in VTB
Is there a way to add flexible filters in VTB (Visual Task Board) for all users to be able to filter tickets by "Customer" field or any other field without having to change the main filter structure that only the owner of the VTB can change?
FSO Plugins
Hello Team,I am trying to install FSO into ServiceNow platformplease can anyone help me with the FSO plugin specifically with FSO workspace. Need to install FSO workspace Thank you very much in advance Thank youPrajwal
How to encrypt text while inserting from Transform map
Hello All, When importing data from Transform map getting error like Error occured during row insert, and then I check all excel sheet field value one by one and found that there is one field with Type = Encrypted Text. Then I try to insert with sour...
Getting error 'No user has read or contribute access to this KB' even though access is given
Hello Community,I am getting this error "No user has read or contribute access to this knowledge base because values for both the Can Contribute and Can Read user criteria are not set." on my Knowledge base, even though I have added those 'Can Read' ...
Resolved! How do you know which flow calls a sub-flow?
I have a subflow, but I don't know when it's triggered. Where can I go to find out what the flow calls the subflow?
Importance and feedback when obtaining the certificate
Hello everyone,I have been working as a developer for the CSM module for 1 year and recently started working with SPM, but I still don't have any certifications. Does this impact my chances of getting new opportunities? And what is the experience of ...
Assessment Simulator Task 3 - Create and Comment on a Record - Failed
I am having issues with validating Assessment Simulator Task 3 in the Micro-Certification - Welcome to ServiceNow. I've followed the instructions correctly, but the validation always fails. I've made two separate incidents and added multiple comments...
Issue with "Dynamic choice" in Virtual agent
I want to create a 'Dynamic Choice' in the Virtual Agent to display a list based on the values in the Category field.To achieve this, I have queried the sys_choice table with the following conditions. So that I should get the below option for Categor...
Domain Separation - Need to Enable Email Functionality for Domain-Specific Users Without Admin Acces
Hi Community,I’ve implemented domain separation on my demo instance and created multiple domains. I'm now working on setting up Incident Management within a specific domain, and I’ve categorized the service into tier levels: Bronze, Silver, Gold, and...
Quote Management in servicenow
Hi All,In CSM/FSM Workspace Catalog Items are not populating. Could you please help me with this
