Microsoft Entra users?

Are there any ServiceNow customers that are using Microsoft Entra for onboarding? Any brief lessons learned? 

Add and maintain checklists on Project task templates

HI all

My pdi instance not working  

Fiber rollout template for Strategic Portfolio Management for Telecoms

Where can I get a view of the standard Fiber Rollout template that is included in Strategic Portfolio Management for Telecommunications? The product information and spec sheet for SPMT makes mention of 2 included templates, and the Fiber rollout temp...

Automated Test framework

Is ATF recommended for first time implementation that is planned to be Built and tested in Prod instance? if yes, what's the best way to go about using ATF? 

Function getValue is not allowed in scope sn_hr

Client Script not Working

HI , I have created a system Property. To disable this feature for all new globally-scoped client-side scripts set the system property "glide.script.block.client.globals" to false. but still not Client Scripts not working. I have updated my version t...

HTML Editor Toolbar Missing Items.

Hi team, After yokohama upgrade the HTML toolbar on rich text fields are missing many items that were there before upgrade, I have 35 widgets in the toolbar, after upgrade there are 22, see attached for more details. Any assistance will be greatly ap...

Excel Imports

Hi,  I'm still new to ServiceNow, I'm trying to create visual metrics for information on an excel sheet that is about vulnerabilities, how long they have been vulnerability, projected patch date, and mitigations. The goal is to create metrics for how...

Issue with Software Asset Management

Hello - I received the following email from MyServices but I am unable to find this plugin in my PDI. Please let me know the issue as I am new to this and require some guidance on activating this plugin. You recently requested the "Software Asset Man...

Does ServiceNow have a GitLab compatible forum

Hi, I am new to the community.  As I learn more about this software, I feel as if I am getting my associates degrees.  A lot of my work in Tech Project Management is software development.  GitLab/GitHub is something that is very user friendly for Sof...

Flow is updating existing records without a .update()

Hey all,I'm running a Flow Designer action that uses a Script step to insert records into a custom table (sn_customerservice_certificate_information). I'm using .initialize() followed by .insert(), and not calling .update() anywhere.However, when the...

Instance help

My instance is going offline everyday can anyone help