Seeking Advice to Enhance My Career in ServiceNow (3.6 Years of Non-IT Experience)

[JaiKishanG]

Subject: Seeking Advice to Enhance My Career in ServiceNow (3.6 Years of Non-IT Experience)

Question:

Hello Community,

I am new to the ServiceNow platform and have recently started my journey in this field. Prior to this, I have 3.6 years of experience in a non-IT role, and I’m eager to transition into the IT service management space.

I would greatly appreciate any advice, recommendations, or resources that could help me accelerate my learning and growth in ServiceNow. Specifically, I’m interested in:

1. Key skills and certifications I should focus on to build a strong foundation.
2. How to leverage my non-IT experience to enhance my understanding and career development in ServiceNow.
3. Practical steps or learning paths that can help me transition smoothly and gain hands-on experience.
4. Any additional tips or resources that could be helpful for someone new to both IT and ServiceNow.

Thank you in advance for your guidance and support!

[Rohit Singh · Accepted solution]

Hello @JaiKishanG ,

Good to see your enthusiasm to learn and grow. I am assuming that you have already explored what exactly is ServiceNow and it's relevance in market. If not then do explore before starting.

You can follow below path to start your learning journey:

1. Start learning concepts of ITSM. What is Incident, Change, Problem, Request, Knowledge Management, Configuration Item etc. since you are non-IT guy. This will help you a lot when you start with the ServiceNow admin course.
2. Once you are familiar with the ITSM then you can start with the ServiceNow admin course and make your concepts for ServiceNow platform. 
3. Create a ServiceNow Personal Developer Instance (PDI) where you can do your hands on training. Create account from Developer Instance. Hands on is very important to understand the platform better. 
4. You can go through this playlist ServiceNow Admin Course and try do implement in your PDI also.
5. Once you complete the above course login in (Same Credentials which you have created for your PDI) nowlearning account Now Learning  and go through "ServiceNow Administration Fundamentals On Demand". This course is free as of now so better you enroll it now and can refer any time.
6. After completing the admin course and once you feel confident about it then you can explore what kind of role you want to pursue. ServiceNow Developer, ServiceNow Business Analyst etc.
7. If it is ServiceNow Developer then you need to learn programing (Java Script) which is mostly used. Post that you can start with your ServiceNow Developer course which are available in Youtube and practice in your PDI.
8. You non-IT experience can help you to have a logical mindset which is required for a technical role.
9. The only tip I will give you is to be consistent and dedicated while learning, figure it out what works you to remember things (make notes which worked for me), practical in your PDI, make strong concepts. Set a target date for your self. Treat your self on small achievements in your learning phase 😉

Don't go for certification until it is very much required to crack a job in ServiceNow field because they are expensive. You just have to give your time and dedication rest all recourses are free. Lot of good contents you can find in youtube even on specific topic of ServiceNow. 

All the Best!!

If my response helped please mark it "helpful" and "accept the solution" so that it benefits future readers as well.

Regards,

Rohit