Service Catalog ITSM

gkakulavara
Mega Contributor

6 hours ago

We are moving away from Zendesk to ServiceNow for ITSM. I would appreciate any direction on how to identify items for the Service Catalogue. Currently we have none in zendesk, but we use Adaxes for Self Service options where most requests are for Applications and Systems access. 

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Ajay_Chavan
Kilo Sage

3 hours ago

@gkakulavara 

here is what you can do:

Start Simple Look at your most requested items in Adaxes, Pick the top 5-10 easiest ones to start with , Build those first, then expand

For example - "application access request form"
One catalog item where users pick which app they need from a dropdown
- Simpler to maintain
- Better if you have lots of apps

 

Separate catalog item for each application
- Better for custom approvals per app
- Use Catalog Builder templates


Links:
https://www.servicenow.com/community/itsm-articles/application-guide-service-catalog-best-practices/...

https://www.servicenow.com/success/playbook/service-catalog-design.html

 

 

 

 

 

Glad I could help! If this solved your issue, please mark it as ✅ Helpful and ✅ Accept as Solution so others can benefit too.*****Chavan A.P. | Technical Architect | Certified Professional*****
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gkakulavara
Mega Contributor
In response to Ajay_Chavan

2 hours ago

As we are in the early stages of the implementation and we will be implementing with the help of an implementation partner, I'm thinking of working to identify items that we already do not have in Adaxes for Service Catalog. And later once implementation is done we migrate everything we have in adaxes to ServiceNow. Please Let me know your thoughts. 

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