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Visual Indicator of customer updates in List Views specially Service Operations Workspace

JGerrity
Tera Contributor

‎09-05-2024 05:19 AM

Hello,

 

I'm looking for a way to implement visual indicators within Service Operations Workspace for all lists views (INC, RITM, REQ) of when a customer has updated the ticket.

I have been able to get it to work on the "All->Incidents" list using a System UI - Style Field on the Incident Table:

JGerrity_1-1725538469888.png

 

JGerrity_2-1725538667480.png

 

But not on the Service Operations Workspace (Incidents below):

 

IncList.png

 

Does anyone know how to add a visual indicator to all list views including Service Operation Workspace for when a customer updates a ticket?

 

Thank you,

Jason

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2 REPLIES 2

NBeheydt
Tera Expert

‎04-17-2025 09:43 AM

I have the same issue, did you ever find a resolution?  Thanks

0 Helpfuls

deepikanara
Tera Contributor

‎05-23-2025 09:08 AM

Yes, I have the same query regarding the above configuration on SOW. I have tried something, but it didn't work.
Can anybody please confirm if it's possible to implement visual indicators within Service Operations Workspace for all lists views (INC/SCTASK) of when a customer has updated the ticket.

Appreciate your help!

0 Helpfuls