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OAuth Access token is available but will expire soon.

We recently cloned our PROD to DEV and UAT. Then this error message is showing.Error Message: OAuth Access token is available but will expire soon at 28-07-2026 13:31:29. Verify the OAuth configuration and click the 'Get OAuth Token' link below to re...

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chrisjhun_M by Tera Contributor
  • 143 Views
  • 3 replies
  • 1 helpfuls

SLA is stuck in paused state, even when case is closed.

Hi, help me with belowStart conditionWhen case is created the sla is getting attached and working fine the conditions areCategory is -----andSubcategory is  -----andcasedetail.subtyep3 starts with ------andstatus(which is state) is not cancelledwith ...

KommineniB by Tera Contributor
  • 479 Views
  • 10 replies
  • 0 helpfuls

Resolved! Look Up select box is not working via integration

1) In the background script is working fine : var taskSysId = '5f1f516dc35203d05a76d5fe0501315d';var grTask = new GlideRecord('sc_task');if (grTask.get(taskSysId)) {var ritmSysId = grTask.request_item.toString();gs.info("Found Parent RITM: " + ritmSy...

Now Mobile Chatbot Branding

Hi all,I have an ai agent which I configured in Now Mobile Chatbot for xyz project. That AI Agent is linked to xyz custom assistant designer. In it, I have given the xyz custom branding. But the branding is not getting applied in my now mobile chatbo...

Readonly admin Role

Hi all,I want to give a user with readonly admin role. Like I added snc_read_only. But there are security contrains for that also. Can you guys suggest any alternative?

Affected details reports Incident form

In the Native UI, the Affected Details tab displays 3 reports/widgets, whereas in the Configurable Workspace I can only see 2 reports rendered on the form. The view is the same.     

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George_1 by Tera Guru
  • 230 Views
  • 2 replies
  • 0 helpfuls