Hello Everyone,I would like to add colored status indicators (dots) before the Case Number based on the Case State. Currently, I can see that colored dots and background colors are displayed for the State and Priority columns in Workspace. While I kn...
I have checked standard ticket configuration on production instance & compare to test instance.(Its working on test instance). So kindly help to resolve this issue.
Hello Everyone.I need help on the Approvals form i.e., we have Approvals Menu on the Business Portal, the issue is if end user is open the Approval form they are unable to see the Additional Comments input box.Where as Admin can see them.I have creat...
Our Cybersecurity team uses ServiceNow Security Incident Response (SIR) on the Australia release and would like to use Microsoft 365 Copilot Premium to query SIR data for incident summaries, trend analysis, reporting, and executive insights. What out...
Can anyone please explain the exact procedure and prerequisites required to completely enable ServiceNow Otto? Do we need to have Moveworks or AI Control Tower (AICT) already installed and configured, or are they optional? I’d like to understand what...
Hi Everyone,I have configured a Now Assist Custom Skill called "Story Summarizer Per Release" that formats and summarizes Agile Stories associated with a Release record using Google Gemini (gemini_large) as the primary provider.When executing this sk...
Hi In esc portal page i added search sources as knowledge base and in knowledge base which kb should be visible in portal. In esc portal in homepage search if i search for a article(article is part of kb tagged under employee center portal record rel...
How to uncheck / hide all activities on a form by default for all users. later they should be able to select or filter activities as per their requirement
Hi,How can I hide/remove the 'Supplier Information' Tab. I tried to look under related list but its not there (sn_slm_case Record in Source to Pay workspace)
Dear Community,I am using Dev instance and due to weekend, I did not logged in. Its only 3 days since I logged in last. Now, it shows offline and after clicking refresh it's not getting Active. The URL is also not working and History is also missing....
Hello Team, My Personal Developer Instance (PDI) dev400774 was working correctly on Friday. Since yesterday, the instance has been showing as Offline in the Developer Portal. When I try to access:https://dev400774.service-now.com/login.do I receive t...
Hi Everyone,On the Incident table, I need to dynamically populate the Resolution Code choices based on the Category selected.I have written a Client Script that works perfectly fine in the Native UI, but it does not work in the Now Agent Mobile App.W...
After auto close, when I try to close the tab by clicking the cross icon, it freezes and doesn’t close. Even after the interaction is auto closed, I still need to refresh the page and save it manually before I can close the tab. Has anyone faced this...
I have a requirement to add new filed in the form name "purpose of appointment" on Welcome to walk in expericen page , shown image below. How i can achieve this? Thanks,Shashank Sharma
Hi everyone,We are currently on the Zurich release and looking at the Subscription Dashboard > Instance Entitlements tab.We can see the purchased/licensed entitlements, but we don’t seem to see the actual licences consumed/used for ITSM and SPM.Has ...
