SummaryToday, every enterprise is becoming a technology company, creating unprecedented challenges, opportunities, and complexity. ServiceNow lets them run smarter, faster, better. And it helps people...
SummaryLegacy data migration is a critical part of most CSM implementations. It is a common need to migrate historic and in-flight support information such as cases, case notes, customer comments, cas...
Like a true millennial stereotype, I spend about 50% of my day on some type of social platform. Whether it be Twitter for @NOWsupport, or Facebook to see what my best friend from high school is doing,...
ServiceNow's entire Customer Service Management portfolio—Customer Service Management, Field Service Management, and Knowledge Management—have some exciting new features in the Jakarta release. Read o...
GM Abhijit Mitra shows product innovations, such as Communities, coming in Jakarta.Day 2 Knowledge 17 Key Note
I had the opportunity to travel with my family for spring break last week. Trekking through several airports, there are many opportunities to witness customer service in action: airline employees, var...
Resolve Customer Issues at Lightspeed Learn directly from the customer service management experts at Knowledge17 with hands-on instruction and valuable insights into topics such as: • Transformation ...
Beyond CRM: Rethinking customer serviceOctober 12, 2016 at 11:00 am PDT, 2:00 pm EDTHow are businesses rethinking customer service for today's connected, mobile customers? Join guest speaker Kate Legg...
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Yokohama Release Highlights for Customer Service M...
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What's New in Washington D.C. for Customer Service...
Mary Hain
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Now on Now: Meet Ash: Preventing outages so custo...
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Feedback Opportunity -- Agent Workspace - Email Im...
Mary Hain
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Now on Now: 4 easy ways to keep your knowledge bas...
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Configure Engagement Messenger language dynamicall...
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What's new in Customer Service Management in the R...
