A famous television series kicked off with its first episode titled "Winter is Coming." This phrase ended up carrying more weight than just the arrival of a season in the fictional series. In real lif...
The New York release of the Now Platform® delivers new functionality for all Customer Workflows: Customer Service Management, Field Service Management, Knowledge Management, and Communities. Some feat...
Check out Five9's pre-built CTI to ServiceNow's ITSM and CSM. Please feel free to contact me directly if you have any questions.
Getting Started with Advanced Work Assignment Rethinking How Work Gets Done By Jeff Hoffman and Prithvi Yoganand Overview Until now, routing and assignment in the ServiceNow platform was built primari...
ServiceNow’s entire Customer Service Management portfolio–Customer Service Management, Field Service Management, Communities, and Knowledge Management–has some exciting new features in the Madrid rele...
ServiceNow’s entire Customer Service Management portfolio–Customer Service Management, Field Service Management, Communities, and Knowledge Management–has some exciting new features in the London rele...
The CSM product serves both B2B (business-to-business) and B2C (business-to-consumer) business purpose. There can be many different possible relationships and directions of engagement required by our ...
We are undertaking a major series of efforts to improve the UI for Service Agents. Please help us understand a few basic questions about the workstations that your Service Agents are using, so that ou...
ServiceNow's entire Customer Service Management portfolio—Customer Service Management, Field Service Management, Communities, and Knowledge Management—has some exciting new features in the Kingston re...
I was recently boarding a flight on an airline I had zero mileage status with. In addition, my ticket was non-refundable coach class. Of the six or seven different boarding groups, I was second to las...
SummaryToday, every enterprise is becoming a technology company, creating unprecedented challenges, opportunities, and complexity. ServiceNow lets them run smarter, faster, better. And it helps people...
SummaryLegacy data migration is a critical part of most CSM implementations. It is a common need to migrate historic and in-flight support information such as cases, case notes, customer comments, cas...
Like a true millennial stereotype, I spend about 50% of my day on some type of social platform. Whether it be Twitter for @NOWsupport, or Facebook to see what my best friend from high school is doing,...
ServiceNow's entire Customer Service Management portfolio—Customer Service Management, Field Service Management, and Knowledge Management—have some exciting new features in the Jakarta release. Read o...
on:
Yokohama Release Highlights for Customer Service M...
on:
What's New in Washington D.C. for Customer Service...
Mary Hain
on:
Now on Now: Meet Ash: Preventing outages so custo...
on:
Feedback Opportunity -- Agent Workspace - Email Im...
Mary Hain
on:
Now on Now: 4 easy ways to keep your knowledge bas...
on:
Configure Engagement Messenger language dynamicall...
on:
What's new in Customer Service Management in the R...
