Accessing the History Calendar in Agent Workspace

[mmongeau]

In the standard UI you can right-click the record header and choose History > Calendar (assuming you have the correct role). Can the history calendar can be made available in the Customer Service Agent Workspace? We are about to implement CSM and it would be helpful to view the history of a case, asset, account, etc. in the workspace and not have to switch back to the standard UI

[Maik Skoddow · Accepted solution]

Hi @mmongeau 

unfortunately that is not possible. The Agent Workspace is not a replacement of the UI16 with all of its functionality but a customized UI for a dedicated user group and therefore specially tailored to satisfy their needs for efficient work.

Kind regards
Maik

[Maik Skoddow]

Hi @mmongeau 

In case you think I was able to answer your question, I would be happy if you mark the appropriate response as "correct" so that the question will appear as resolved for other users who may have a similar question in the future.

If not, please tell me what you are still missing!

Many thanks & kind regards
Maik

[Community Alums]

Is there an alternate solution for it ? We implemented Software Asset Workspace and there are certain fields for which Audit is enabled and i would like to view them but there's no way to view them within the workspace. Since the classic UI for Software Asset Management will be deprecated starting Utah release i would still need a way to view the History

[mmongeau]

Thanks. Now Support said essentially the same thing:

Unfortunately at this time, due to the architecture  and products purpose of the agent workspace,  you are unable to view the history.do and/or specifically the calendar from agent workspace like you can in the platform (u16). 

   Michael