Add Case number to header on the csm_ticket page

[Richard T]

Hi

Would it be possible to add the Case number before the short_Description at the top of the ticket page (csm_ticket)

I appreciate the ticket  number along with other key fields are on the right hand side but it would be good if I could have the case number followed by short description at the top.

Thanks

[asifnoor]

Add the ticket number to the form.

Then create an onload client script and 

g_form.setValue('short_description',g_form.getValue("number")+"-"+g_form.getValue("short_description"));

Kindly mark the comment as a correct answer and also helpful once worked.

[Prins Kumar Gup · Accepted solution]

Hi Richard,

1. If your requirement is kind of below SS.

2.  So please go the "csm_ticket" page and open the "Ticket Conversation" widget in a new tab and clone this widget.

3. After cloning the widget make a change in the HTML part.

4. Go the page "csm_ticket" and remove ticket conversation widget, add your cloned ticket conversation widget.

Please Hit like, Helpful or Correct depending on the impact of the response if this solves your query!!

Thanks,
PKG

[Richard T]

Thank you, that was just what I was looking for.

Regards

Richard

[Prins Kumar Gup]

Your Welcome!