Add Case number to header on the csm_ticket page

Richard T
Kilo Guru

Hi

Would it be possible to add the Case number before the short_Description at the top of the ticket page (csm_ticket)

I appreciate the ticket  number along with other key fields are on the right hand side but it would be good if I could have the case number followed by short description at the top.

Thanks

 

1 ACCEPTED SOLUTION

Prins Kumar Gup
Giga Guru

Hi Richard,

1. If your requirement is kind of below SS.

find_real_file.png

2.  So please go the "csm_ticket" page and open the "Ticket Conversation" widget in a new tab and clone this widget.

find_real_file.png

 

3. After cloning the widget make a change in the HTML part.find_real_file.png

 

4. Go the page "csm_ticket" and remove ticket conversation widget, add your cloned ticket conversation widget.

find_real_file.png

Please Hit like, Helpful or Correct depending on the impact of the response if this solves your query!!

Thanks,
PKG

 

 

View solution in original post

4 REPLIES 4

asifnoor
Kilo Patron

Add the ticket number to the form.

Then create an onload client script and 

g_form.setValue('short_description',g_form.getValue("number")+"-"+g_form.getValue("short_description"));

Kindly mark the comment as a correct answer and also helpful once worked.

Prins Kumar Gup
Giga Guru

Hi Richard,

1. If your requirement is kind of below SS.

find_real_file.png

2.  So please go the "csm_ticket" page and open the "Ticket Conversation" widget in a new tab and clone this widget.

find_real_file.png

 

3. After cloning the widget make a change in the HTML part.find_real_file.png

 

4. Go the page "csm_ticket" and remove ticket conversation widget, add your cloned ticket conversation widget.

find_real_file.png

Please Hit like, Helpful or Correct depending on the impact of the response if this solves your query!!

Thanks,
PKG

 

 

Thank you, that was just what I was looking for.

Regards

Richard

Your Welcome!