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06-20-2019 03:39 AM
Hi
Would it be possible to add the Case number before the short_Description at the top of the ticket page (csm_ticket)
I appreciate the ticket number along with other key fields are on the right hand side but it would be good if I could have the case number followed by short description at the top.
Thanks
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Customer Service Management
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06-20-2019 04:29 AM
Hi Richard,
1. If your requirement is kind of below SS.
2. So please go the "csm_ticket" page and open the "Ticket Conversation" widget in a new tab and clone this widget.
3. After cloning the widget make a change in the HTML part.
4. Go the page "csm_ticket" and remove ticket conversation widget, add your cloned ticket conversation widget.
Please Hit like, Helpful or Correct depending on the impact of the response if this solves your query!!
Thanks,
PKG

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06-20-2019 04:05 AM
Add the ticket number to the form.
Then create an onload client script and
g_form.setValue('short_description',g_form.getValue("number")+"-"+g_form.getValue("short_description"));
Kindly mark the comment as a correct answer and also helpful once worked.
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06-20-2019 04:29 AM
Hi Richard,
1. If your requirement is kind of below SS.
2. So please go the "csm_ticket" page and open the "Ticket Conversation" widget in a new tab and clone this widget.
3. After cloning the widget make a change in the HTML part.
4. Go the page "csm_ticket" and remove ticket conversation widget, add your cloned ticket conversation widget.
Please Hit like, Helpful or Correct depending on the impact of the response if this solves your query!!
Thanks,
PKG
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06-20-2019 07:32 AM
Thank you, that was just what I was looking for.
Regards
Richard
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06-21-2019 04:03 AM
Your Welcome!