Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Agent is not receiving the beep notification sound when the client responds back in the chat

lucky6
Tera Contributor

‎07-17-2025 11:29 PM

Hi Everyone,

Agent is not receiving the beep notification sound when the client responds back in the chat within ServiceNow ..how can we get beep sound when client responds..

Thanks in advance 

0 Helpfuls
  • 355 Views
2 REPLIES 2

GlideFather
Tera Patron

‎07-17-2025 11:49 PM

Hi @lucky6 

does the agent receive the first beep or no beep at all?

I think it is OOTB just and only the first message and then not any other..

_____
No AI was used in the writing of this post. Pure #GlideFather only
0 Helpfuls

lucky6
Tera Contributor
In response to GlideFather

‎07-17-2025 11:51 PM

Yes, they are receiving the first chat request but not the messages sound when client responds back during the chat conversation.

0 Helpfuls