Agent workspace list doesn"t appear for non admin.

[Abdelkader TABA]

Hello guys,

I just add a new list to my agent workspace, but it is shown only for Admin users, for others users the list steel charging (check the attachement).

i have tried the solution in this link (https://community.servicenow.com/community?id=community_question&sys_id=7be9f1dc1bc0e0106531ea89bd4bcb58) but it still doesn't work.

Thank you .

[Musab Rasheed · Accepted solution]

Hello,

Check if any role is there in below link ?

https://yourinstance/sys_aw_module.do?sys_id=e82ec0bf5364330094fbddeeff7b1207&sysparm_view=&sysparm_record_target=sys_aw_module&sysparm_record_row=2&sysparm_record_list=workspace_config%3D6c8d4c7f5364330094fbddeeff7b125f%5EORDERBYorder&sysparm_record_rows=5

Regards

[Abdelkader TABA]

hello,

The link doesn't work for me it return "Record not found" .

Regards

[Anil Lande]

Hi,

Open your workspace and check the Modules related list.

1. Navigate to Workspace Experience -> Administration -> All Workspaces -> Your custom workspace
2. Switch to the tab Workspace Modules and choose Lists

See if there is any role added to the workspace module, it may be your application role.

Thanks,
Anil Lande

[Abdelkader TABA]

Hello, 

i have like you exactly " awa agent" role for ongoing and inbox and "PA_viewer" for analytics center, i will share with you a screen from the agent workspace if you have an idea.