Agent workspace list doesn"t appear for non admin.

Abdelkader TABA
Tera Expert

Hello guys,

 

I just add a new list to my agent workspace, but it is shown only for Admin users, for others users the list steel charging (check the attachement).

i have tried the solution in this link (https://community.servicenow.com/community?id=community_question&sys_id=7be9f1dc1bc0e0106531ea89bd4bcb58) but it still doesn't work.

Thank you .

 

1 ACCEPTED SOLUTION

Musab Rasheed
Tera Sage
Tera Sage

Hello,

Check if any role is there in below link ?

https://yourinstance/sys_aw_module.do?sys_id=e82ec0bf5364330094fbddeeff7b1207&sysparm_view=&sysparm_record_target=sys_aw_module&sysparm_record_row=2&sysparm_record_list=workspace_config%3D6c8d4c7f5364330094fbddeeff7b125f%5EORDERBYorder&sysparm_record_rows=5

Regards

Please hit like and mark my response as correct if that helps
Regards,
Musab

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6 REPLIES 6

Musab Rasheed
Tera Sage
Tera Sage

Hello,

Check if any role is there in below link ?

https://yourinstance/sys_aw_module.do?sys_id=e82ec0bf5364330094fbddeeff7b1207&sysparm_view=&sysparm_record_target=sys_aw_module&sysparm_record_row=2&sysparm_record_list=workspace_config%3D6c8d4c7f5364330094fbddeeff7b125f%5EORDERBYorder&sysparm_record_rows=5

Regards

Please hit like and mark my response as correct if that helps
Regards,
Musab

hello,

 

The link doesn't work for me it return "Record not found" .

 

Regards

 

 

Hi,

Open your workspace and check the Modules related list.

  1. Navigate to Workspace Experience -> Administration -> All Workspaces -> Your custom workspace
  2. Switch to the tab Workspace Modules and choose Lists

See if there is any role added to the workspace module, it may be your application role.

find_real_file.png

 

Thanks,
Anil Lande

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande

Hello, 

 

i have like you exactly " awa agent" role for ongoing and inbox and "PA_viewer" for analytics center, i will share with you a screen from the agent workspace if you have an idea.