Agent Workspace - providing list of clickable URL links for Agents

Sushant13
Tera Contributor

‎09-17-2021 04:48 PM

In ServiceNow Platform we today have several modules which are essentially links to external sites opening in a new browser tab. For these modules we use the Link type option - URL (from Arguments:).
These are used by Agents as shortcuts to visit frequently accessed external sites. 

Now we want to provision similar functionality in Agent Workspace. I see options for creating List categories and filtered lists but how to create a module with list of clickable links. I see the option Workspace module and I am able to create a separate tab in the Agent Workspace but how can i create a list of clickable links records and make that as content for the newly created Workspace module.

Let me know if you have any pointers to achieve this.

Thanks,
Sushant

 

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Community Alums
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‎11-19-2021 07:53 AM

Hi Sushant, I have the same question.  Were you able to achieve this?

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Robin John
Kilo Sage

‎11-22-2021 12:25 AM

If you are using the Agent Workspace with UI Builder, this can be easily achieved with a Client Script on the UI builder page.

I can think of two solutions:

1. Create a custom page with lists and event handler as the OOB page template will not allow you to do that. Once you have set up the Custom list page. Then on the List component you will have to add a custom record clicked event handler which will be handled by a client script. This might be a bit cumbersome.

2. Have a custom client script that is executed on the record page after the data fetch is succeeded. I suppose, the said record with an external link will have some way that makes it recognisable that it needs to redirect the user to an external link and maybe also has the link stored on the record itself. In this case, the client script will simply have to check for the condition and then get the link and you can then easily redirect the user to the external page and then close the agent workspace tab.

If you can give me a bit more detail on how these records are created, I might be able to provide you with more accurate steps.

 

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