Best practice to have location information in ServiceNow

[Pavlo Ignatusha]

I'm new to the system and we have Enterprise subscription to ServiceNow.

What is the best practice for asset location fields? The default instance only has Location and Address fields but we would like to have Campus, Building and Room fields and they are not in the default system. Would it be best to just add the columns we need to cmn_location table?

We also have visio maps that we would love to use to get a graphics option - did anybody have experience setting this up?

Thanks,

Pavlo

[Chuck Tomasi · Accepted solution]

My first thought on this is, yes. Go ahead and add the fields you need cmn_location - IF they are one-to-one. You might find you have a lot of entries if you are getting down to the room level on each location record, but if you have multiple assets in that room, that makes it easier.

There is also the Facilities Visualization Workbench to do maps in the platform. it does require a separate license for facilities management.

[Pavlo Ignatusha]

Hi Chuck,

thank you for your time.

We want to have campus and building as a choices list and room number as a free text.

when i go to edit "incidents" form, Location field points to the Task table, not cmn_Location table... Do you suggest that we put all our location choices as records in Location table and link to Incidents and CI tables from there and create a free text field in Incidents table to capture room number? or also have room number in Location table? what i don't understand is why is Location in Incidents points to Tasks table...

thanks again,

Pavlo