Block

[Jason116]

0

[ChanakyaMekala]

We can accomplish this as below:

1. Create a custom check box (like Block Portal Access) on Account table(if needs to be blocked on entire account) or Contact table(if needs to be blocked on individual )

2. Update OOB script include SPEntryPage in getFirstPageURL function, add these lines (sample, update as per your requirement) at the top

var contactAccess = new GlideRecord("customer_contact");
contactAccess.get(gs.getUserID());

if(gs.hasRole("snc_external") && contactAccess.u_block_portal_access){
return;
}

else{
remaining code
}

3. Or you can use your own script include and mention it glide.entry.first.page.script and glide.entry.page.script properties

Please mark Helpful or Answered if it had done so

[Jason116]

.

[ChanakyaMekala]

That should work, and you need to refine based on your criteria portals being used in your company.

[Vaishnavi Lathk]

We have same criteria, so we added a Role to the Index page which prevents anyone without the role from accessing the Portal.

We also added the role to the 'ticket' page which is the view that shows when a ticket is opened on the Portal.