can we monitor the agents activities in servicenow without ACC.
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04-12-2024 12:08 AM
Can we monitor the agents' activities?
if we can see what agents are doing in Snow live? For example:
We are able to see if agent x is working in Snow.
We are able to see if the agents are currently solving a case.
We are able to see if the agents are doing nothing but parking the case for the long time.
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