can we monitor the agents activities in servicenow without ACC.

sowmyad
Tera Contributor

Can we monitor the agents' activities?

 

if we can see what agents are doing in Snow live? For example:

 

We are able to see if agent x is working in Snow.

We are able to see if the agents are currently solving a case.

We are able to see if the agents are doing nothing but parking the case for the long time.

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