Can you combine a Contact and User record into one user?

[marclindsay]

We are currently using Account/Contact users to assign to our CSM Cases. Sometimes there are cases where an Internal employee might send a request to Customer Service. Right now all the Internal Users are defined in the sys_user table. Right now we are having to create a Contact for the internal user, resulting in two records in the sys_user table for that person. 

Since customer_contact table extends the sys_user table, it seems redundant to have to create a customer_contact for someone who is already in the sys_user table.

How can we create a Contact user (customer_contact) and tie that the Internal user (sys_user)? Or is there a way to assign a user to the Contact field on the case?   

Thanks

Marc...

[Ct111]

Why don't you use reference of  User table for populating details in Customer COntact like

location,address, email in that way Customer COntact will get binded automatically to sys_user without any redundancy.

Note : In order to populate details of user in Customer contact you can use dotwalking (+) concept or via script

Mark my ANSWER as CORRECT and HELPFUL if it helped

[marclindsay]

I have a general idea of what you are saying, but not sure how you would actually do this that would prevent you from creating a duplicate user record.

[Inactive_Us1957]

[Goran WitchDoc]

Just to put some ideas in your head. If and internal user comes the the CSM, does that count as a B2B or a B2C?