Can you combine a Contact and User record into one user?

[marclindsay]

We are currently using Account/Contact users to assign to our CSM Cases. Sometimes there are cases where an Internal employee might send a request to Customer Service. Right now all the Internal Users are defined in the sys_user table. Right now we are having to create a Contact for the internal user, resulting in two records in the sys_user table for that person. 

Since customer_contact table extends the sys_user table, it seems redundant to have to create a customer_contact for someone who is already in the sys_user table.

How can we create a Contact user (customer_contact) and tie that the Internal user (sys_user)? Or is there a way to assign a user to the Contact field on the case?   

Thanks

Marc...

[David Stutter · Accepted solution]

Just display the field "Class" in the list view of users and change the value from "user" to "contact".

Congrats you have transformed an user into a contact.

@kanchank

boo, just boo

[marclindsay]

That is what I was hoping for. Thanks.

Just did a quick test that looks to be what I needed. Thank you.

[Shruti Chennuri]

Hi @David Stutter 

If I want to have records in sys_user table as well as in customer_contact table, how can I achieve this?  the records in user table should somehow reflect/link in customer_contact table as well.

Thank you