Case list issue

[Elena Spıru]

Hello,

I need to add a new column ('Needs attention') to the case table list, but every time when I click on Configure -> List layout -> add the field to the list....nothing happens.

I did the same steps in my PDI and it works so I have no clue why it doesn't in the dev environment.

Did this happen to anyone else?

Thank you,
Elena

[Elena Spıru]

Hello! Yes, all the changes are made in the correct scope (Customer service) since we are in the Case(sn_customerservice_case) table.
Steps are:
1. Go to the case table
2. Right click ->Configure -> List layout
3. Select field Needs attention and add it to Selected bucket
4. Save the changes

After those steps the list looks exactly how it was before I made the change and if I do again the steps, I am able to see the Needs attention field in the Available bucket
 

[Elena Spıru · Accepted solution]

Solved the issue by going to All -> Lists, searched for Case table and added it manually in the List elements

Thanks for the suggestions!