Hi everyone,
Can anyone please advise me on how to make this one work? I've got this list view of cases in agent workspace and when I click on the case number, it shows "Record not found". I've configured an event (simple list) for this but it's still not working.
Screenshots:
Thank you!
Hi Gio,
You need to configure an Event. Find Row Clicked event, then link to the destination, which would be the Record page. (If you don't have a record page, you need to add one)
Then, if you want to make link dynamic, you must click "dynamic data binding" and after that select @payload.sys_id. That way when customer clicks specific case Id -> it leads to this specific case ID dynamically.
Or,
You need to delete the below system property.
sn_shn.note_preferences , Please note that Even disabling would not work. So you need to delete this property.
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep
Hi Gio,
You need to configure an Event. Find Row Clicked event, then link to the destination, which would be the Record page. (If you don't have a record page, you need to add one)
Then, if you want to make link dynamic, you must click "dynamic data binding" and after that select @payload.sys_id. That way when customer clicks specific case Id -> it leads to this specific case ID dynamically.
Or,
You need to delete the below system property.
sn_shn.note_preferences , Please note that Even disabling would not work. So you need to delete this property.
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep
