Configurable agent workspace translate errors in filtering. How to turn translations off?

Miikka_M
Tera Guru

Hi, 

I'm implementing CSM configurable workspace for customer. When customer changes language to Finnish, other translations are kinda good by OOB, but in filters (for example if I filter cases in workspace) there's language mixed with english and finnish, as we can see from the picture below: 

workspace filters.jpg

Is it possible to change translations manually in these values somehow? Or is it possible to disable whole OOB translation in these filters since they are not working correctly? For example if client changes Workspace language to finnish, these filter values and whole filtering pop up would stay on english. It's better than this finnish-english "finglish" mix as it is as OOB. 

Best,
Miikka

1 ACCEPTED SOLUTION

Miikka_M
Tera Guru

Super late answer, but talked with ServiceNow back then and these should be fixed in later releases.

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5 REPLIES 5

Miikka_M
Tera Guru

Super late answer, but talked with ServiceNow back then and these should be fixed in later releases.