
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-03-2022 06:56 AM
Dear experts,
I would like to have your opinion here, kindly suggest the keywords which I should try and understand or focus more on CSM to get through the CIS exam. I have been struggling on this for a long time, hope to find some real inputs to crack this on and keep going forward.
Regards,
Anish
Solved! Go to Solution.
- Labels:
-
Customer Service Management

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-03-2022 08:21 AM
Hello,
Please refer to the CSM Fundamentals course as that is where majority of the content comes from. While the CSM Implementation course is where the exam unlocks from...the overall fundamentals course has majority of the content. Ideally, you'd review both, but a good chunk of your effort could be with the fundamentals course. Also refer to the CSM exam blueprint and other resource material within NowLearning and a personal developer instance for the CSM application.
As far as your additional question, which by the way...please ask in your original post otherwise post a new question entirely, if you have the micro certs needed for CSM professional and you pass and obtain the CSM implementation certification, then after 24 hours, the professional suite would also unlock for you.
Let's worry about the CSM exam first though, eh? heh...
Best of luck!
Please mark reply as Helpful/Correct, if applicable. Thanks!
Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-03-2022 07:04 AM
Hi,
have a look to this
How to get ready for and pass CIS CSM exam? Good practice for CSM certification prep
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-03-2022 08:17 AM
If I have the micro-certifications -
- Predictive Intelligence
- Performance Analytics Essentials
- Virtual Agent
already and I pass the CIS exam, will I then have the CSM professional Suite automatically or do I need to do further steps to claim it?

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-03-2022 08:21 AM
Hello,
Please refer to the CSM Fundamentals course as that is where majority of the content comes from. While the CSM Implementation course is where the exam unlocks from...the overall fundamentals course has majority of the content. Ideally, you'd review both, but a good chunk of your effort could be with the fundamentals course. Also refer to the CSM exam blueprint and other resource material within NowLearning and a personal developer instance for the CSM application.
As far as your additional question, which by the way...please ask in your original post otherwise post a new question entirely, if you have the micro certs needed for CSM professional and you pass and obtain the CSM implementation certification, then after 24 hours, the professional suite would also unlock for you.
Let's worry about the CSM exam first though, eh? heh...
Best of luck!
Please mark reply as Helpful/Correct, if applicable. Thanks!
Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-16-2022 10:24 AM