
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-03-2022 06:56 AM
Dear experts,
I would like to have your opinion here, kindly suggest the keywords which I should try and understand or focus more on CSM to get through the CIS exam. I have been struggling on this for a long time, hope to find some real inputs to crack this on and keep going forward.
Regards,
Anish
Solved! Go to Solution.
- Labels:
-
Customer Service Management

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-03-2022 08:21 AM
Hello,
Please refer to the CSM Fundamentals course as that is where majority of the content comes from. While the CSM Implementation course is where the exam unlocks from...the overall fundamentals course has majority of the content. Ideally, you'd review both, but a good chunk of your effort could be with the fundamentals course. Also refer to the CSM exam blueprint and other resource material within NowLearning and a personal developer instance for the CSM application.
As far as your additional question, which by the way...please ask in your original post otherwise post a new question entirely, if you have the micro certs needed for CSM professional and you pass and obtain the CSM implementation certification, then after 24 hours, the professional suite would also unlock for you.
Let's worry about the CSM exam first though, eh? heh...
Best of luck!
Please mark reply as Helpful/Correct, if applicable. Thanks!
Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-20-2022 06:27 AM
Hi,
Great job!
If my reply above helped guide you Correctly, please also mark it as Correct.
Thanks and take care! 🙂
Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-17-2022 08:47 AM
Thanks Allen!
Thanks to the community, helped a great deal.