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CSM For Orders

emerson2
Kilo Contributor

‎12-10-2017 09:28 PM

Does anyone know how orders (csm_order) and order line items (csm_order_line_item) are created and processed in the Customer Service Management for Orders.

I am more interested in the 'order' itself to be able to explain it from a process perspective (e.g. How does a Customer Submit an Order?) so we can demo a complete flow from submitting an order to raising a case against it.

Thanks and advance!

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Ajay Gautam
Giga Contributor

‎01-18-2018 06:59 AM

Hi Emerson,



We did take the record producer approach on the portal to enable the customers to enter their order information. This was a logistics company and customers were creating cases if there was an issue with the order. The RP enabled them to add order/items in addition to create a case.



Thanks