CSM Portal Forget Password Page Cosmetic Update

[Rose L]

Hi Community, 

We have a customer with their branded look and feel on the customer service portal (i.e. below the blue-tone page). 

However, when users forget the password and try to reset it, they are redirected to the below page, which is different from the client's branded color and theme (see below). The client would like to provide us with their corporate hero image as the background image. 

May I know if anyone know how to :

1. replace the background image with other pictures for the forget password page. Would this change also be displayed for local accounts to reset their password?

2. can we create a different password reset page for customer service portal users specifically?

Thank you in advance!

[Community Alums]

Hi @Rose L ,

That will need some Jelly coding. Please refer to the docs below:

Customizing Password Reset processes

To edit the Macro: Add a custom header or footer to the user pages for Password Reset

Or you could just incorporate in a Widget, and then give it your style to it:

Integrate Password Reset with a Service Portal widget