CSM Workspace Edit button

Aishwarya Pati1
Tera Contributor

Hi, does anyone know how this edit button is configured on the CSM/FSM Workspace please? My requirement is to make this button visible only for Admin OR I dont want users to be able to edit any of the cases without entering the mandatory case resolution code/notes. 

 

Using the edit button, users are able to bulk resolve cases without entering any resolution code/notes. I want to make sure those fields are mandatory even while using the edit the button. 

 

Please let me know how I can find the edit button

 

AishwaryaPati1_0-1739042901074.png

 

1 ACCEPTED SOLUTION

Copy and configure the action for your workspace.

HIROSHISATOH_0-1739180756312.png

 

View solution in original post

5 REPLIES 5

Copy and configure the action for your workspace.

HIROSHISATOH_0-1739180756312.png