CSM Workspace Edit button

Aishwarya Pati1
Tera Contributor

Hi, does anyone know how this edit button is configured on the CSM/FSM Workspace please? My requirement is to make this button visible only for Admin OR I dont want users to be able to edit any of the cases without entering the mandatory case resolution code/notes. 

 

Using the edit button, users are able to bulk resolve cases without entering any resolution code/notes. I want to make sure those fields are mandatory even while using the edit the button. 

 

Please let me know how I can find the edit button

 

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1 ACCEPTED SOLUTION

Copy and configure the action for your workspace.

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View solution in original post

5 REPLIES 5

HIROSHI SATOH
Mega Sage

To display only the administrator:

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Aishwarya Pati1
Tera Contributor

Thankyou @HIROSHI SATOH but modifying this would impact the edit option across the platform right? I only want to modify it on the CSM/FSM workspace for the case list. 

AishwaryaPati1_0-1739076033461.png

 

If you copy the action assignment and change the table from global to case, it will only apply to cases.

@HIROSHI SATOH Thankyou, but unfortunately this did not work. Even non-admin users are still able to see the edit button on the CSM Workspace. 

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