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02-08-2025 11:29 AM
Hi, does anyone know how this edit button is configured on the CSM/FSM Workspace please? My requirement is to make this button visible only for Admin OR I dont want users to be able to edit any of the cases without entering the mandatory case resolution code/notes.
Using the edit button, users are able to bulk resolve cases without entering any resolution code/notes. I want to make sure those fields are mandatory even while using the edit the button.
Please let me know how I can find the edit button
Solved! Go to Solution.
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02-10-2025 01:47 AM
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02-08-2025 07:11 PM
To display only the administrator:
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02-08-2025 08:39 PM - edited 02-08-2025 08:40 PM
Thankyou @HIROSHI SATOH but modifying this would impact the edit option across the platform right? I only want to modify it on the CSM/FSM workspace for the case list.
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02-08-2025 09:39 PM
If you copy the action assignment and change the table from global to case, it will only apply to cases.
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02-10-2025 01:17 AM
@HIROSHI SATOH Thankyou, but unfortunately this did not work. Even non-admin users are still able to see the edit button on the CSM Workspace.