Hi, does anyone know how this edit button is configured on the CSM/FSM Workspace please? My requirement is to make this button visible only for Admin OR I dont want users to be able to edit any of the cases without entering the mandatory case resolution code/notes.
Using the edit button, users are able to bulk resolve cases without entering any resolution code/notes. I want to make sure those fields are mandatory even while using the edit the button.
Please let me know how I can find the edit button
1 ACCEPTED SOLUTION
Copy and configure the action for your workspace.
