Duplicate a case

[Gayathri Moort1]

I am new to ServiceNow  and CSM

Can anyone help me to duplicate a case using UI actions... 

This needs a customization.. 

[Indrajit]

Hey Gayathri,

You can refer below links for making copy of record using UI actions,

https://www.servicenowguru.com/system-ui/ui-actions-system-ui/copy-ui-action-change-requests/

https://www.servicenowguru.com/system-ui/ui-actions-system-ui/copy-ui-action-change-requests-part-2/

https://hi.service-now.com/kb_view.do?sysparm_article=KB0817494

https://www.youtube.com/watch?v=VCRv0pRaMwg

kindly mark Correct and Helpful if applicable.

Regards,

Indrajit.

[Ankur Bawiskar · Accepted solution]

Hi Gayathri,

you can use custom server side UI action for this

Sample script below; you should set the fields on new case as per your requirement

I have copied short description and assignment group

var gr = new GlideRecord('sn_customerservice_case');

gr.initialize();

gr.short_description = current.short_description;

gr.assignment_group = current.assignment_group;

gr.insert();

Mark as Correct Answer & Helpful if this solves your issue or Helpful if this is useful to you.
Regards
Ankur

[Daniel R2]

@Ankur Bawiskar Hi, this was helpful. How would we copy attachments from one case to another in same configurations, when creating this copy case ui action.

[Ankur Bawiskar]

@Gayathri Moorthy 

Let me know if that answered your question.

If you find my response solved your issue, please mark answer as Correct & Helpful to help others with the same response find the answer more quickly.

Regards
Ankur