Fail to add customer field to customer_contact form in form builder

[Lina66]

When I try to add a custom field to customer_contact form in form builder, it failed and show error message 'Field can not be deleted as user does not have the required rights.'

My instance's version is Xanadu.

My account is System Administrator, do I need any other permission.

[Pradeep Thipani]

Hi @Lina66 ,

You can add any OOB/Custom fields to workspace form view using form layout. flow below steps: 

Option-1

1)Open profile on workspace(top right)-> Select form layout under configure workspace.

2)Add the respective fields which wanted on workspace.

Option-2:

Open any record on Classic UI->open form layout-> Switch to specific workspace view.

Thanks,

Pradeep

[Lina66]

Hi, thank you for your response. But I can't find form layout.

My version is Xanadu and I have installed plugin 'Customer Service'

[Pradeep Thipani]

Hi @Lina66 ,

Can you share  the screenshot of record where you are trying to add custom field to form view. Open the CSM workspace and follow above steps.

[Lina66]

Sure, here is the steps

Step1:

Step2:

Step3:

Step4:

Step5:

Step6:

Step7:

Then I can edit contact form

When I edit and click save, I got error message like I post in my question