Filtering by TAGS in Agent Workspace list view doesn't work

[neel2]

I have some few Tags which are viewable by me only. When I filter in list view for case table (sn_customerservice_case) by Tag is working fine but, the same when I filter in list view for case table by Tag in Agent Workspace is not working.

Can anyone have answer that what I needs to do ?

[Community Alums]

Hi neel,

This is how it works in workspace :https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/workspace/task/setting-r...

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[neel2]

I have followed the same like  tagged to many records, save, set visibility to me but it won't work.

[sachinbhasin11]

Can you elaborate on what is not working? and which release are you currently? I can see once you tag a record you can search it via the condition builder you pasted on the snapshot

[neel2]

when I search the records by filtering through tags is not working in agent workspace.