hi all

[basha shaik]

Incident’s Category = Savills Applications & Subcategory = Valuation Cube shows L2 support button
Action:
• Lock the ‘Assignment group’ and ‘Assigned to’ fields (read only)
• Add a ‘L2 Support’ button in the incident page incident
• When users click the button
• ‘Assignment group’ updates to ‘Asia Application Support Team’
• ‘Assigned to’ updates to null
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[Sandeep Rajput]

@basha shaik 

Please apply the following steps to implement these requirements.

1. • Lock the ‘Assignment group’ and ‘Assigned to’ fields (read only)

Solution: Create a UI Policy on the incident table with conditions 

Category is  Savills Applications

AND

Subcategory is Valuation Cube

Add UI Policy actions in the related list to make Assignment group’ and ‘Assigned to’ fields (read only)

• Add a ‘L2 Support’ button in the incident page incident

Solution:

Create a UI Action on incident table with condition string 

current.category=='Savills Applications' && current.sub_category=='Valuation Cube'

In UI Action script add the following code.

current.assigned_to='';
current.assignment_group = '<sys_id of Asia Application Support Team group>';//replace with sys_id of Asia Application Support Team
action.setRedirectURL(current);

Hope this helps.

[Sandeep Rajput · Accepted solution]

@basha shaik Thanks for marking the response helpful. Consider marking it an accepted solution if it addressed your question.