How can I determine how many licenses are being used?

Jamie47
Giga Expert

Hello Community,

We are using the users table and the consumer users table for ITSM and CRM. We are trying to determine which roles are coming out of our subscription totals. I reviewed our agreement with ServiceNow, and it doesn't specifically mention what is included and what isn't. In the Application Usage Overview, its saying we are using 255 subscriptions, but we can't figure out how those numbers are being populated. 

Is there somewhere in ServiceNow that will tell us how many licenses are currently be used?

1 ACCEPTED SOLUTION

Jamie47
Giga Expert

I spoke to our ServiceNow rep and he sent me a script to run to determine the total number of users. 

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5 REPLIES 5

hey @Jamie47, would you mind sharing the script? I'm also facing the same issue without any idea on how to determine the licenses being used.