How I can check short description of new incident for a word and execute rule based on it?

[KaraBia]

Hey,

How I can check short description of new incident for a word and execute rule based on it?

[Martin Ivanov · Accepted solution]

Hi. This is some basic check. You can use it in busieness rule, where you will get the value of the description field and check in int. Basically, if your description contains this word, indexOf will return the index where the word is starting. If not, it will return -1.

Please mark Correct and Helpful if my answer helps you resolve your issue. Thanks!
Martin Ivanov
Community Rising Star 2022

[ServiceNow SA]

Hi,

You can use gr.addQuery('short_description', 'CONTAINS', 'word');