How to add options to attachment CSM workspace.

[RC8]

How to add options to attachment tab doocument options in CSM workspace.

[Shivalika]

Hello @RC8 

You will need to modify "attachment_entry" named OOB UI Macro for the same. 

"2c43bf710a0a0b39001e825b1ea82b4f" - search with this sys id in "sys_ui_macro" table. This is where, rename, delete and download - options are configured. 

Refer this Servicenow KB Article for the same - How to disable renaming/removing attachments - Support and Troubleshooting

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

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[Ankur Bawiskar]

@RC8 

you cannot add any new option there for workspace.

you can play around something for macro/ui page for native.

The Delete, Rename etc are handled & shown based on ACL on sys_attachment table

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@RC8 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.