Could someone tell me what the difference between Service Portal (SP) and CSM Portal is? Both can be used for offering the front-end interface to External customers with free of charge user account, right? Best Regards, Aki
Following the Madrid Patch 7 installation, my instance is no longer waking up giving me the error message: "Your instance is so sleepy that we are unable to wake it up at this time. Please wait a few minutes and try again" I've tried a couple of time...
Hi, I have created 1 service contract called Service Contract A; The 'Process non-contractual SLAs' field is set to FALSE as we only want to trigger the SLAs that belong to the contract. Within the contract, I attached 3 contract SLAs (P1-SLA, P2-SL...
Regarding CSM users, please let me clarify my understanding as below: 1)User with "snc_internal" role is charged, while User with "snc_external" role is free, right? 2)If so, which role should I apply to "snc_external" User in order to make the user ...
Does anyone know if i can recover a possible deleted Knowledge Article. Also if i can find a log of all deleted Knowledge Articles.... As i seem to have "gaps" in my KBA numbers... and they don't appear in Retired, Published or Unpublished! ...
Hi - I have added an additional Search source to our CSM portal, "Assets", I went with the default settings and select the search table to alm_asset. Primary display field is model, typeahead is checked, and given it a glyph symbol. I switch to the ...
IntroductionThe summer is here the snow is over and the New vRealize Automation Servicenow (vRA Servicenow) plugin is shinier than ever, equipped with quite a few enhancements.For those who are new to that integration we would kindly remind that this...
Hi Community, how can I change the language of the Consumer Service Portal (/csp)? I have changed the instance default language and all portals (e.g. /sp) is changing but the /csp remains in English. In the user profile in /csp I don't have the optio...
Is there a way to create an out of office reply, so when a customer makes an update in your case from the customer portal, they'll receive a message/case update, that your out of office?
I have a requirement to notify a customer via the 'additional comments' in the case record, when there is an incident created for the original case record in CMS using the Service Management Integration plugin.. I have been trying to use a Before In...
Dear ServiceNow Specialists, I faced the issue with the ServicePortal form. What I wanted is to based on one reference field from cmdb_ci_appl table, auto-populate values in variables on the form. I used Script Include to gather values and Catalog C...
How to select Likert Scale data type for Survey Wizard Variable - The data types in Survey Wizard are not matching the Survey Questions in Survey. Thanks for the help. Regards, Akash
When the lookup icon is clicked for any field referencing to customer_contact table, 'New' button is not available despite having 'Create' access to logged in user. It is not available even to system admins. It is available in list view though. Any i...
Not able to attach the files in all the forms (incident, problem, etc) after upgrade from Jakarta to London. Example: If we click on the attachment icon in incident form, not able to find "Choose File" option to browse the file from the system. Kindl...
I've a requirement where I need to create a task/case if the customer satisfaction survey result for a question falls a certain threshold. Any idea where I can start? Thanks
