Server script to check the value of all fields in a form section
Hi all,Is there a way we can glide through all the fields under a form section using form section name ??
Forum Posts
Resolved! project implementation process in servicenow
Hai I am new to Service Now,my questions are 1) how project implementation process in servicenow done(please explain in step by step process) ...
Resolved! Customer Service Management Roles
Hi All,I am trying to establish what the exact purpose of a couple of roles are but I am struggling to find out this information. Please can you point me in the right direction for the following roles:sn_customerservice.agentsn_customerservice.mana...
Workflow for Servicenow Incidents
Hi,I was just checking for the feasibility for workflows on Incidents and found this post. It seems it is possible to have workflows on incidents. I just need to know is there any proper way to do it..I am kind of new bee to Servicenow. anyone share ...
Survey Designer - Values / Positive Indicator
Why do radio buttons and choices need to have values and a positive indicator? What if the choices don't have a positive indicator or value associated with them?
attachment limit
Hi, I have been facing one issue in my SNOW PROD instance. When loading a particular incident ticket, SNOW instance becomes slow and even crashes. When I tried opening the form through Chrome (it was also slow), I could know that the attachments in...
Record Producer - best way to allow multiple selections from a long list
Hello,I am looking for the best practice approach on Service Management Request. I'm not sure if the best way is to use a Service Catalog or if there is another way.Procurement: Requesters should be able to fill out a Record Producer to put in a re...
Resolved! Survey Trigger Condition on RITM to send when REQ is closed
I have a requirement to trigger a survey on the Request Item (sc_req_item) table but only when the entire Request (sc_request) has been completed. So we do not want to send the survey until all aspects of the request has been completed.I am able to t...
Remove a single task from the "Copy Change" function
Our change manager has asked that when a user selects the "Copy Change" button the process does not copy one particular task. I have looked this up on forums and found these instructions to remove the change task completely but this is not what is r...
How to get the full URL of the instance in servicenow.
Hi,I would like to know how to get the full url of the instance when i open the ESS page of my instance.for ex:- my ess page url is https://abc.service-now.com/xyz/help.do , i want to get this full url in a string so that i could search for the text ...
I am unable to find system properties like in screenshot
I am unable to find system properties like in screenshot. From where I can see that option?
Preventing duplicate contact records
Good evening,I am working on an application in the CSM and we are creating Contacts (vs Consumers). I thought that the system was set up out of the box to prevent duplication of callers if a caller should call back, but it appears to not do so. I...
Resolved! Configure plans floor maps
Hi All,I need to configure the plan floor maps in my company, but I can't understand the way to draw it.I have understood that the I need to use GeoJson files for this activity, but I haven't found any guide that describes it.Someone has configured t...
How to get data of Activity log of incident ? for example i want previous changes made on form like additional comment wriiten in past and i have to fetch that value in some script like jelly script i have to store that values. Kindly provide solutio
How to get data of Activity log of incident ? for example i want previous changes made on form, like additional comment written in past and i have to fetch that value in some script like jelly script i have to store that values in a variable . Kindly...
How to add user manually and login into SNOW which uses Ldap authentication
Hi Guys ,My Snow is integrated with Ldap and now i want to create a user manually which user record doesn't exists in Ldap database and i want to login with newly created user .I created a user manually ,and i tried to login but it didnt works for me...
