How to create CNAME record in DNS for a custom company-branded URL.

[aakankshapl]

Hello all,

I want to create a custom URL for a company

But the below error occurs :

After doing research on it, I understood that first we need to create CNAME record in DNS.

But I am not getting How exactly we add it.

[Community Alums]

what is your qustion ?

@aakankshapl 

[aakankshapl]

Sorry, I was editing the question. Now I am done with editing. Can you please help me with it.

[KhushbooJenifer]

Hi @aakankshapl and @Community Alums ,
Have you found a solution to this issue? I’m encountering a similar error and would appreciate any guidance.

Thanks!

[KhushbooJenifer]

I wanted to share a solution to the issue I was facing. The problem stemmed from our CNAME record being set to "https://abc123.service-now.com/csm" instead of "https://abc123.service-now.com/".

CNAME records can map an alias (like alias.example.com) to another domain (like target.example.com), but they cannot point to a specific URL path (e.g., "http://target.example.com/page)". If you need to redirect to a specific path, this must be handled at the web server or application level, using methods such as HTTP 301 or 302 redirects, or server-side rewrites.