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‎08-01-2022 07:27 AM
Hi All,
Could you please help me on below issue.
After customer registration done from CSM portal , it will goes to approval. once approval done , system will create a record in user table.
Request : customer record should be created in user table in USER-ID field with customer mail-id
Solved! Go to Solution.

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‎08-01-2022 08:20 AM
Hey Supriya,
Yes this can be done - there is a workflow called "Customer Registration" that creates the contact record. Copy the workflow and modify the user_name value from the first name last name concatenation to the email address value

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‎08-01-2022 07:34 AM
Hi Supriya,
Customer is not added to user table its added to Consumers table (csm_consumer) table.
Consumer service agents and managers can create consumer records from the Customer Service Management application.
Role required: sn_customerservice.consumer_agent, sn_customerservice_manager or admin
Procedure
- Navigate to All > Customer Service > Customer > Consumers.
- Click New.
- Fill in the fields on the Consumer form as necessary.
- Fill in the fields on the Primary Address tab.
The primary address is stored in the Primary Address tab on the Consumer form and in the Addresses related list.
- If desired, fill in any of the fields on the Preferences tab.
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep
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‎08-01-2022 07:40 AM
Hi Sandeep,
Thanks for reply.
I know consumer record will be created with emailid , I not confusing here , I am asking about Account contact . that Can we make customization to create customer( contact) record with email-id.
Can USER-ID field can we populated with mail-id ?
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‎08-01-2022 08:20 AM
Hey Supriya,
Yes this can be done - there is a workflow called "Customer Registration" that creates the contact record. Copy the workflow and modify the user_name value from the first name last name concatenation to the email address value
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‎08-01-2022 08:28 AM
Kieran,
Can you provide "Customer Registration" details, is it Script-Include Or Widget Part .
any additional information please.