How to customize the registration form with External User Registration plugin? Fields missing after

[NicolasNguyen]

Hi everyone,
I want to customize the registration form in ServiceNow. I followed the official instructions and added the "External User Registration" plugin. However, when I try to add fields to the registration form, I can't see the fields I created for dragging and dropping.
Has anyone encountered this issue? How can I make my custom fields appear in the registration form?

How can I use the fields that I created in my custom table?

Thank you!

[Shruti · Accepted solution]

Hi @NicolasNguyen 

The form shown in the screenshot is the customer registration form, not the external user registration form. It is coming from  the Customer Registration widget.
Go to Service Portal → Widgets → Customer Registration.