How to find where an alert pop up is coming from

Ali Zelmat · ‎02-23-2022

There is a pop up alert on the Propose Solution UI action that shows the following. Note, I may have altered the OOB messaging. I don't recall if we used the OOB message or not.

I am just not sure what is generating the popup.

UI Action code doesn't directly create the info alert. It leads to a State Flow:

State Flow code. The alert messages in this state flow aren't generating when we click the button:

I suspect there some business rule and/or script include that generates that pop up above. I just cannot figure out where and believe it's some OOB construct related to case management. Anyone have a suggestion or know where else the message may be coming from?

bammar · ‎02-23-2022

You can take that string and go to Script Includes and do a keyword search, do the same for client script, BR - global search may work sometimes to find that in BR, or client script

Palak Gupta · ‎02-23-2022

Hello Ali,

The message which you are getting is an error message. You can bring "script" column in list view of business rule/script include and try to search it with the message you are getting or with a search that includes "*errormessage" in script column for that particular table.

Please mark if helpful if it resolves your issue.

Regards,

Palak Gupta

Ali Zelmat · ‎02-23-2022

Thanks, Palak. I've tried this but still didn't find where this is coming from. I'm totally baffled on where this alert lives.

PatrickMayer_CH · ‎02-02-2024

Hi Ali

I just spent like 3 hours to find it😓 - here's how it worked for me (found it trough global search):

sys_client_script.LIST
Name: Validate Resolution Information (Case)
adjust the values in the field "Messages"
adjust the values in the script according to the changes you made in step 3
if necessary, don't forget to adjust the sys_ui_message - entries for the translations

Hope this helps, mark it if so 🙂

Cheers.

Patrick