How to minimize by default the Ribbon in Agent Workspace?

Timothy Johnson · ‎03-06-2020

Hello everyone!

I'm hoping that this is a simple question....

I'm wanting to know how to (by default) minimize the ribbon on our case form in Agent Workspace. I've added a pic showing the ribbon highlighted in the RED rectangle that is in question. If you open the case and then click the little arrow it will minimize the ribbon. I'm trying to make it ALWAYS minimized every time a case is opened.

Timothy Johnson · ‎03-12-2020

I had a chance to speak with one of the individuals that helped create Agent Workspace within SN and he said that disabling this at a global level is not possible at this point. We can only do this on a Individual level for now. We tried to implement your solution but this did not work for the Preferences.

Thank you,

Tim

View solution in original post

kathyneff · ‎03-06-2020

Hi Tim - in the far upper right next to your picture, click the drop down. There you can toggle off the Show Ribbon setting, and it will default to closed. You can open it by clicking on the ribbon icon.

Timothy Johnson · ‎03-06-2020

Thank you for the update Kathy! Is there anyway to make this default for all users and not just myself?

tworzala · ‎08-08-2023

I know this post is old, so I'm not seeing these options in the preferences anymore. Is there a new place where you can toggle to hide the ribbon?

kathyneff · ‎03-06-2020

Not at present, Tim. Sounds like a good roadmap item to me! 🙂