Forum Posts
How I can make short description to hyperlinks like Numbers
I would like to make this Short Description column also a hyperlink like the number column! Is there any solution? If so, please guide me on how to do it. You can provide links to relevant documentation if it cannot be accomplished directly.Thank you...
Email reply, reply all and forward buttons not visible on CSM/FSM workspace.
In csm/fsm workspace, an email is received in ServiceNow instance and it create a case, so this email does not have subject line and when i open this email in workspace their is no reply, reply all and forward buttons visible to me. How can i fix thi...
Workspace list doesnt show selected columns
Hi Team,I am working on specific defect from workspace module where if the no.of rows per page is changed from 20 to 50 or anything, "Assignment group" selected from list action goes off.Can you help on this Please.
Resolved! cannot create case from discussion/question in ServiceNow Communities Portal
Hello everyone, I am having issues with the Question to Case feature in ServiceNow Communities Application.According to our official documentation, we need to activate the Customer Service application and use the proxy_case_creator role to create a c...
Sentiment Analysis not working on Updated Cases
Hi,We have recently configured Sentiment Analysis for one of our customers and it is working when a new Case is created, but the Sentiments does not gets updated when Comments are added on Cases.Do you have any tips what could be missing?RegardsRicha
Scripted rest api returns null response
Hello,Scripted rest api returns null value with 200k status.I have a data within the interval but still I am getting null value in response. Response time is below 5sec.Can anyone help me with the possible reasons for this issue.Thanks in advance..
Customer Information page visibility on CSM/FSM Configurable Workspace
I'm facing an issue with Customer Information tab on the CSM/FSM Configurable Workspace, I'm able to see the tab only if Contact or Consumer or Account is filled. I want the Customer Information tab to be visible all the time and I don't see any scre...
Resolved! Reference field not working in Configurable Workspace
Hello, I am facing a strange behaviour ! I have created a extended table from Case and have a workspace view configured so that agents can access oit through configurable workspace. However, I can see that the reference field search icons are not wor...
How to add Knowledge number in the article URL
Hi, Is there a way we can add knowledge number to the knowledge article URL instead of sys_id without cloning the widget and creating a customized one? in our instance it shows like below: https://instance.service-now.com/csm?id=kb_article_view&sys_k...
WeChat & ServiceNow CSM integration
I would like to check if WeChat and ServiceNow can be integrated so that customers can use WeChat to raise CSM Cases? Also, is it possible to have a group chat in WeChat later converted to a Case in CSM. Any reference materials or findings can help u...
サーバーサイド側でのMRVSの件数取得方法を知りたい
ビジネスルールを使用してMRVSの件数（０件かどうか）の取得を行おうとしているのですが、失敗しております。方法がわかる方がいらっしゃいましたらご教示の程お願いいたします。 試したパターン（すべて失敗しております）・Object.keys(リクエストアイテムレコード.variables[MRVS名]).length == 0・リクエストアイテムレコード.variables[MRVS名].length == 0・リクエストアイテムレコード.variables[MRVS名].toString() ==...
Resolved! Email summary - Invalid query detected, please check logs for details [Unknown field role_override i
Hello,whan I'm trying to create and execute the Scheduled Email Summary (sysauto_indicator_notification) it does not send anything. In the syslog table I can see the following:Invalid query detected, please check logs for details [Unknown field role_...
Resolved! update a record through email
I have a request that, through an email, clicking a link modifies a record in servicenow, this is possible, for example:I send an email requesting approval,If they answer yes, I can close the story, otherwise no.
Download the pdf of results in Portal.
Hi all, The requirement is to add the "Download the results as pdf" in the portal here. Once we click on the button, it should download the contents in pdf format. Any leads would be appreciated. Thanks & Regards,Sreesh SurendranIntegrations & CSM.
