- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-06-2020 10:51 AM
Hello everyone!
I'm hoping that this is a simple question....
I'm wanting to know how to (by default) minimize the ribbon on our case form in Agent Workspace. I've added a pic showing the ribbon highlighted in the RED rectangle that is in question. If you open the case and then click the little arrow it will minimize the ribbon. I'm trying to make it ALWAYS minimized every time a case is opened.
Solved! Go to Solution.
- Labels:
-
Agent Workspace
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-12-2020 07:09 AM
I had a chance to speak with one of the individuals that helped create Agent Workspace within SN and he said that disabling this at a global level is not possible at this point. We can only do this on a Individual level for now. We tried to implement your solution but this did not work for the Preferences.
Thank you,
Tim
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-25-2021 03:12 AM
If anyone is still looking for disabling Ribbons and At a Glance / Agent Assist section by default for all the users, then you can use this. Not perfect solution but still better than nothing.
1) Get all users with 'workspace_user' role from your user table.
2) Run a fix script on sys_user_preference table to create entries with following fields:
For Agent Assist
Name: workspace.showAgentAssist
For Ribbon
Name: workspace.showRibbon
Type: true | false
Value: false
3) If you want to make this solution full proof, then create a business rule such that if a role of workspace_user is added to any user, it should automatically create an entry in sys_user_preference table with values mentioned above.
