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How to remove "Approver's names" from Approval stage @ RITM?

Flybook
Tera Expert

Hello Experts!

I have created a workflow and workflow stages for service request.

For approvals, I have approval group selected which does flow accordingly.

But "waiting for approval" Stage from RITM  lists all approver's names.

I want it to display only Stage name and not list all approvers name.

 

find_real_file.png

 

It displays all approvers names listed in the group.

 

Please Advise!

1 ACCEPTED SOLUTION

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hello Bpatel,

You can show or hide based on below properties.

  1. Navigate to Workflow > Administration > Properties.
    The system displays the Workflow Properties page.
  2. Set the following properties.
    PropertyDescription
      
    Show approvers when displaying workflow stages with the Linear renderer.

    glide.workflow.renderer.linear.show_approver

    Enables (true) or disables (false) the Linear renderer to display approvers.
    • Type: true | false
    • Default value: false
    Show approvers when displaying workflow stages with the Main flow renderer.

    glide.workflow.renderer.mainflow.show_approver

    Enables (true) or disables (false) the Main flow renderer to display approvers.
    • Type: true | false
    • Default value: false
    Show approvers when displaying workflow stages with the Workflow-driven renderer.

    glide.workflow.renderer.workflowdriven.show_approver

    Enables (true) or disables (false) the Workflow-driven renderer to display approvers.
    • Type: true | false
    • Default value: true
  3. Click Save.

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/workflow-administrati...

 

- Pradeep Sharma

View solution in original post

3 REPLIES 3

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hello Bpatel,

You can show or hide based on below properties.

  1. Navigate to Workflow > Administration > Properties.
    The system displays the Workflow Properties page.
  2. Set the following properties.
    PropertyDescription
      
    Show approvers when displaying workflow stages with the Linear renderer.

    glide.workflow.renderer.linear.show_approver

    Enables (true) or disables (false) the Linear renderer to display approvers.
    • Type: true | false
    • Default value: false
    Show approvers when displaying workflow stages with the Main flow renderer.

    glide.workflow.renderer.mainflow.show_approver

    Enables (true) or disables (false) the Main flow renderer to display approvers.
    • Type: true | false
    • Default value: false
    Show approvers when displaying workflow stages with the Workflow-driven renderer.

    glide.workflow.renderer.workflowdriven.show_approver

    Enables (true) or disables (false) the Workflow-driven renderer to display approvers.
    • Type: true | false
    • Default value: true
  3. Click Save.

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/workflow-administrati...

 

- Pradeep Sharma

Thank you Pradeep,

 

I had "Show approvers when displaying workflow stages with the workflow-Driven renderer" set to true.

 

 

Appreciate your help!

 

 

You are very welcome BPatel.

 

- Pradeep Sharma