I need to make custome fields visible on CSM portal when user is viewing his case

[Kiran Kumar m]

Hi  actually i have  issue with CSM portal where i need to make custome fields visible to the user when a user clicks on view my cases but the thing is i configured ticket configuration to make all those custome fields availble from case record when a user views his case on csm portal 

but the thing is only admin can see the case form with all the fields i mentioned as you can see below 

But when i try to view the case as a contact im not able to see all those fields in case form in csm portal 

so can you tell me how to achieve this ...? 

[Mark Manders]

Do the users have access to the fields? Aren't ACL's in the way?

If not: please show is how you configured to show the fields, not just the result of them not showing up.

Also: not sure why you posted the same question in the same forum twice.. https://www.servicenow.com/community/csm-forum/i-need-to-make-custome-fields-visible-on-csm-portal-w...