I need to make custome fields visible on CSM portal when user is viewing his case

[Kiran Kumar m]

Hi  actually i have  issue with CSM portal where i need to make custome fields visible to the user when a user clicks on view my cases but the thing is i configured ticket configuration to make all those custome fields availble from case record when a user views his case on csm portal 

but the thing is only admin can see the case form with all the fields i mentioned as you can see below 

But when i try to view the case as a contact im not able to see all those fields in case form in csm portal 

so can you tell me how to achieve this ...? 

[Mark Manders]

Do the users have access to the fields? Aren't ACL's in the way?

If not: please show is how you configured to show the fields, not just the result of them not showing up.

Also: not sure why you posted the same question in the same forum twice.. https://www.servicenow.com/community/csm-forum/i-need-to-make-custome-fields-visible-on-csm-portal-w...

[Kiran Kumar m]

Hi those fields do not have any ACL definied for them particularly 
i can see short description priority account contact visible to everyone but if you add any other fields which are not cutsom also they are not visible to end user suppose take description field 
i tried adding it too but its available only for admin not for the external users i mean contacts in csm portal

[Kiran Kumar m]

its out of the box when a user visits a case in csm these fields are available to the user
short description ,priority ,account ,contact ,case number

so i updated a ticket configuration record and added other fields which i want to show to the user 
now only admin can see those fields but not the end user