Hi Flora,
You certainly can define your own product models in ServiceNow and retain the ability to assign assets to accounts and also create a CI.
Below is an example of how to model an electric car using product models, Assets, and CIs.
Define Product Model
Create custom table "Car Model" extending "Product Model" table. "Car Model" captures physical attributes of the car such as -
- Name, Description, Number
- Length, Width, Height, Weight
- Cargo, Clearance, Wheelbase, Track
Define Asset Class
Create custom table "Car" extending "Asset" table. "Car" captures financial/transactional attributes of the car such as -
- Consumer, Address
- Serial Number / WIN Number
- Order Number / Ordered Date
- Purchased Date/ Delivery Date
Define CI Class
Create custom table "Car CI" extending "Configuration Item" table. "Car CI" captures configuration attributes of the car such as -
- Acceleration
- Range
- Battery
- Display
- Seating
Define Model Category
Create a model category "Electric Car" that ties newly created asset class and CI class.
Create new product model, Asset, and CI
Create new product model "Model 3"
Customer "Parag Mone" has purchased model 3, create a new Asset record for this product model/customer.
CI is auto-created for this asset capturing configuration information.
You can tie in this CI to "Connect Cars" Business Service.
The customer asset is covered by service contract and has entitlements "3 Year Maintenance Plan"
This Asset should be visible to the customer in the Support Portal.
Thanks,
Parag Mone
