Issue with Configuring the Email Template icon in contextual sidebar in CSM Configurable workspace

OmniaM
Tera Contributor

‎12-02-2024 08:21 AM

I have the Email Template icon works fine on my PDI 

OmniaM_0-1733156311024.png

but in dev instance i added it using the UX Screen Collection "Email Template" and add a new record in UX App Route so it appears but with doing nothing.

OmniaM_1-1733156434595.png

 

So anyone can help on this, how can i make the Email Template work on my Dev instance, is there any missing configuration or what?

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Trena Fritsche
Tera Expert

‎04-17-2025 06:27 AM

I am running across the same issue. Did you figure this out?  I am needing it to display (and work) in the contextual sidebar for Service Operations Workspace, I can get it to display by copying the same ux route email template record and changing the macroponent to be the page, but it does not work when clicking it.  I've tried to change the macroponent back to the one that the original email template ux route had, but then the icon disappears from the variant page showing the contextual sidebar.  Still searching for how to get the email template to work.

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