Looking for Guidance and Resources to Learn ServiceNow CRM from Scratch

[RohitPapann]

Hi everyone,
I'm new to the ServiceNow platform and I'm currently exploring how to build and understand CRM functionalities within ServiceNow. My goal is to learn how to create custom CRM applications, including objects like Customers and Cases, establishing relationships, and simulating real CRM behavior.

I would really appreciate it if anyone could guide me with step-by-step tutorials, learning paths, or any resources (blogs, videos, or modules) that can help me get a deep understanding of ServiceNow CRM concepts.

Thank you in advance for your support and suggestions!

[Mexiprince · Accepted solution]

Hello Rohit,

Welcome to our ServiceNow ecosystem. Then ServiceNow University(Now Learning) has you covered.

Filter for courses on Customer Service Management. There is also the Now Assist related CSM offerings too.

https://learning.servicenow.com/lxp/en/pages/lxp-search?id=search&q=Customer%20service%20management&...

Customer Service Management Essentials (CSM)(Class Option)

Customer Service Management (CSM) Essentials On Demand (Vancouver)

https://learning.servicenow.com/lxp/en/customer-service-management/customer-service-management-essen...

Additional Recommended Courses for Customer Service Management (CSM) Implementers

https://learning.servicenow.com/lxp/en/customer-service-management/additional-recommended-courses-fo...

Customer Service Management course and certification update FAQ

https://learning.servicenow.com/lxp/en/instructor-led-training/customer-service-management-course-an...

Customer Service Management (CSM) Implementation Workshop

https://learning.servicenow.com/lxp?id=learning_course_prev&course_id=3930fd5f97ee5614eb773f11f053af...

Customer Service Management Essentials (CSM) Syllabus

https://learning.servicenow.com/lxp/en/instructor-led-training/customer-service-management-essential...

Customer Service Management Best Practices for Implementation

https://learning.servicenow.com/lxp/en/customer-service-management/implementation-best-practices?id=...

Customer Service Management (CSM) Professional Suite

https://learning.servicenow.com/lxp/en/customer-service-management/customer-service-management-csm-p...

Now Assist for Customer Service Management (CSM) Guide

https://learning.servicenow.com/lxp/en/now-platform/now-assist-for-customer-service-management-csm-g...

Now Assist for Customer Service Management (CSM) Implementer

https://learning.servicenow.com/lxp/en/customer-service-management/now-assist-for-customer-service-m...